Shipping & returns
At Shaka, (almost) everything is immediately available from stock.
Ordered today is the next working day at home. This only applies to the Netherlands. If you live outside the Netherlands the shipping times takes longer but we send everything the same day if ordere before 17:00. If you want to order something specific then we order it for you, but then the shipping time can be a bit longer. Our goal is always to deliver a.s.a.p.
14 days return policy
Are you not 100% satisfied with your purchase, then you can get the product without any hassle within 14 days send us back. Simply send us an email to [email protected] and mention your order number and the product you send back. With every order you will receive a return form that you can fill in and after that you can simply return the product to us. The product must be properly packaged and the label and cards must be attached or attached.
It is normal that you want to fit and measure a purchase but then try to open the package as neatly as possible because then we will have something to do if you send it back. If a product is really stripped of all labels and the like, we reserve the right to deduct 10% of the amount from the amount that is refunded to you. Returning products is for your own account. But if we unfortunately send a wrong or damaged item then we will reimburse the return and you will receive a shipping label.
It is possible that you are looking for something that we may not have on the website. We will gladly help you further and then see if we can order it special. With this order, you will then no longer be entitled to return because it is a specific order for you. Exchange or return is therefore no longer possible.
We use the warranty provisions of the manufacturer on all our products. A product must be solid and do what it has to do. If there is something wrong just contact us because we give the best service!
Discount codes Shaka
If you are in possession of a discount code, we would like you to use it. We give you the best stuff for the best price! The discount codes do not apply to already discounted items unless otherwise stated. If you have questions about your code and how to use please just contact us via 070-3584800 or [email protected]
At Shakaonline.nl we also think about the environment. We think it is important that everyone can do something and we are happy to do it. That is why we separate our waste. Yes, paper with paper and plastic with plastic. We would love it if you help us. We like to see the packaging with which we send your orders also processed in this way. Try to reuse the boxes with which we send your order. Secretly we send your order sometimes in a used box, and you notice nothing of that; promised.
2583 DL, SCHEVENINGEN
0031 (0) 70 358 4800
VAT Number: NL854531610B01
Chamber of Commerce number 61884405
Rabobank in The Hague
IBAN: NL36 RABO 0300 2065 50
Name: Shaka BV
BIC / SWIFT: RABONL2U